Job Title: Senior Product Support Specialist
Location: Austin, Texas – remote until further notice; eventually on-site.
Start Date: Immediately
Lowering the Cost of Health Care. Together.
Launched in 2015, Sedera is a fast-growing community of like-minded members from all across the nation sharing one another’s medical costs. Through stewarding this Medical Cost Sharing community, we seek not only to empower individuals to take control of their healthcare decisions but revolutionize the status quo health care payment system.
Every Sedera Team Member is Driven by a Commitment to Live out These Values:
Does this sound like you?
Our dream team member
Our ideal Senior Product Support Specialist candidate is looking for a role in a dynamic, fast-paced environment. In this role, you will act as the “hub” or central point of contact for the issues related to our new platform. You will be invested in understanding the confluence of our processes and products, understanding interdependencies and data flows. In your role you will create & prioritize tickets, work with internal and external teams to ensure resolution, create runbooks and document written resources for reference, and synthesize issues/trends in order to identify gaps/opportunities for improvements. You will be working closely with the Member Services, Group Services, Sales, Engineering, Development, Product, and Project Management teams.
Tasks involved in your role:
Create, review, triage, route and track tickets which will involve:
Troubleshoot and resolve issues related to platform by performing these daily routines
Provide feedback/input to Product roadmap by:
Monitoring site reliability in order to proactively identify potential issues/areas of concern by
What We Will Include
A fun place to work – Sedera is a back-to-back winner of Austin Business Journal’s “Best Places to Work” award in 2019 & 2020 – and a great team to be part of, competitive salary and end-of-year bonus, paid Sedera membership, Dental and Vision, 401(k) with company matching, monthly cell phone stipend, unlimited PTO, free gym membership, and other optional benefits.
Come As “You”
Come as you are, and come with a commitment to be Rooted In Love. We welcome anyone to join the Sedera team regardless of race or color, sex or sexual orientation or gender identity, national origin or familial status, age, disability, religious beliefs, or any other attributes that make you “you.” We do not tolerate discrimination, prejudice or harassment, or anything else that negates our underlying values.
Job Type: Full-time
We have made work from home the “default” until further notice. The office is available for use, as long as employees follow all health guidelines and practice social distancing. We are monitoring and have not had more than 5% occupancy up to this point.
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