• Narrative Designers create, capture, and translate the medical and life history of virtual patients for Shadow Health’s nursing education products and maintain patient and product design integrity across time.
• Narrative Designers collaborate with a highly skilled team of designers, developers, artists, commercial team members, and education experts to create content that includes patient medical histories, life stories, dialogues, student learning tips, instructional content, and more.
• Job Tasks 
• IMPROVES the user experience through content creation and activity design 
• Understands User Experience within the framework of game mechanics and conversation engine design, and can adapt appropriately when writing dialogue and content
• Writes realistic, empathetic patient dialogue 
• Writes clear, concise, and accessible instructional content and feedback, including pro-tips, tool-tips, and other instructional material
• Designs an ideal path of conversation with our virtual patients and characters
• Creates and maintains complex patient narratives with narrative outlines, storyboards, and other documentation 
• Reviews user-generated questions from student transcripts and expands question recognition capabilities with attention to grammatical parameters (e.g.tense) and non-grammatical parameters (e.g. appropriateness for case)
• Tags moments in the simulation that map to key assessment criteria, ensuring that students receive credit for asking appropriate questions, engage in appropriate empathetic and educational opportunities with virtual characters, and document appropriate objective assessment findings. 
• DEVELOPS and ADVANCES new features
• Engages in new activity design with cross-functional team members
• Helps to facilitate design sessions
• Works to integrate feedback and design requests from a variety of sources, including subject matter experts, the learning design team, and the market research team
• Ensures that assignment activities meet our learning objectives and goals
• COLLABORATES as a member of a cross-functional team 
• Interviews subject matter experts to gather information about market needs
• Participates in Scrum processes and Agile ceremonies (e.g. plan/review/retro, daily stand-ups, maintaining project board, identifying risks and blockers)
• Incorporates cross-functional feedback from relevant stakeholders into assignment design
• ITERATES based on internal testing and user feedback 
• Tests the product
• Analyzes transcripts, conversation flow, and logic errors to identify and correct unanticipated errors 
• Fixes and releases content bugs based on SLA prioritization
• Education and Experience 
• REQUIRED 
• Advanced Degree and/or 2+ years of professional writing experience (technical and/or creative writing)
• PREFERRED 
• Medical or technical writing experience
• An interest in software development, game design, human-computer interaction, or UX
• Academic research experience, especially in Health Sciences or STEM field.
• Work in a way that works for you
• We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and tuition assistance and training resources, we will help you meet your immediate responsibilities and your long-term goals.
• Working remotely from home or any other location
• Working flexible hours – flexing the times you work in the day
• Working with us
• We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
• Working for you
• At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Comprehensive, health / dental plan benefits
• Disability insurance
• Dependent Care
• Life and Accident Insurance
• Pension Plan
• About Us
• A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
• Join Us
• Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.
• The job you are applying for is subject to a COVID-19 vaccination requirement. The successful candidate will be required to submit proof of vaccination showing their last dose of a COVID-19 2-dose vaccine or one dose of a single dose vaccine no later than January 4, 2022.  If you are unable to be vaccinated due to a medical condition or a sincerely held religious belief, practice, or observance you should speak to a recruiter about requesting an exemption/accommodation.
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• Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on  1.855.833.5120.
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