eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.
Are you looking for a company that inspires passion, courage and inventiveness, where you can be part of the team shaping the future of global commerce? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive work environment, join eBay – a company you can be proud to be a part of.
Our Global Customer Experience (GCX) team is embarking on a journey to deliver the next level of service. We ultimately plan to evolve the customer experience, to help our customers and solve their needs in the quickest, simplest, the easiest way possible. The Business Process Engineer plays a significant role in this evolution journey.
Roles and Responsibilities
Put the customer at the heart of everything to build phenomenal experiences that improve our service offering.
Innovate boldly to build processes to meet our customer and teammate needs.
Work across the organization in an agile environment to identify customer and business requirements to craft, test and configure processes to rapidly deliver solutions.
Work with other business process engineers to integrate new and existing business processes.
Carry out business process analysis, re-engineering, process measurement and change activities.
Evaluate experiences and process performance and recommend solutions for improvements.
Develop and maintain standard methodologies to meet changing business needs.
Ensure compliance with customer and company standards.
Qualification & Skills
Being such a dynamic role you will have a blend set of adjacent skills that may include:
- Designing or improving customer service related processes
- Analytical and problem-solving skills (Six Sigma certification a plus)
- Critical thinking
- Process and Experience design
- Business Process Management (BPM) tool experience
- Meticulous attention to detail.
- Commercial and business awareness
- Bachelor Degree in Business Management, Industrial Engineering, Information Systems, related subject area or 5+ years related experience
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as “Remote – United States (Excludes CO, HI, NM)” excludes Colorado, Hawaii and New Mexico.