Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
Key Responsibilities:
Manage and control all corresponding project stages requirements analysis/gap analysis, construction, testing, and production conversion, as assigned
Manage the daily/weekly project assignments and monitor progress against the assigned work plan to assure those objectives are met within the prescribed time, cost, and quality measures
Develop comprehensive project plans to be shared with clients as well as other staff members
Responsible for identifying internal and external stakeholders, understanding their communication requirements, and fulfilling them
Effectively communicate project expectations to team members and stakeholders in a transparent fashion
Define and communicate project success criteria throughout the project life cycle
Facilitate the definition of project scope, goals, and deliverables
Plan and schedule project timelines as well as track project deliverables
Provide direction and support to project team stakeholders
Provision of timely and accurate information for client billing
Track project milestones and deliverables throughout the project lifecycle
Identify and manage project dependencies and critical path
Proactively manage changes in project scope, identify potential roadblocks, and prepare contingency plans
Responsible for the smooth transition through each phase of the project
Lead project management conference calls as needed with the clients and stakeholders
Respond to client and stakeholder questions within a reasonable amount of time
Develop and fosters client relationships
Conduct project post-mortems and report recommendations to resource managers
Continually look for ways to increase customer satisfaction
Job Requirements:
Bachelor’s degree in management or a relevant field or 10-year direct project management experience
Certificate in project management (PMP) from PMI or 5 years direct project management experience
4+ years of experience in enterprise software delivery
Direct work experience in a project management capacity within the Hospitality landscape is a strong plus
Excellent communication skills, demonstrated problem-solving skills, the willingness to roll up one’s sleeves to get the job, the ability to multitask and manage to change priorities while meeting the demands of internal and external stakeholders
Ability to interact with all levels of management, from senior management to technical personnel, with hospitality clients
Skilled at working effectively with cross-functional teams
Ability to contribute to an atmosphere of teamwork through collaborative behavior and open communications
Available to travel as required by assigned projects
Multilingual capabilities (Spanish, German, etc.) a strong plus