Description & Qualifications
Description
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.
Our Client Support Specialists work with the established client base and provide ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization’s success and functionality. As a Client Support Specialist, you will be expected to provide unsurpassed customer support to the ever changing needs of our clients. The support they provide varies from simple explanation all the way to complex analysis of system functionality. Centered around our cultural norms, the team focuses on critical thinking, problem solving and communication to crush goals and excel personally and professionally.
Qualifications
- A great attitude – Provide superior customer service skills, along with a proactive, positive attitude
- Excellent written communication, verbal communication, active listening and presentation skills
• Strong organizational, analytical, priority setting and time management skills – you have the ability to work on many projects at a time • Self-starter and ability to think “outside the box”
- Ability to work under pressure in a fast-paced, ever changing environment
- Passionately collaborate to achieve best results
- SaaS/HCM experience preferred
Education/experience/technical considerations:
- Bachelor’s Degree preferred or equivalent relevant experience
- 3+ years of customer support/service experience with desire to exceed customer expectations
- 3+ years of troubleshooting, problem solving and assisting external customers within technical applications and/or software
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.